Cable ONE chooses TOA Technologies’ ETAdirect mobile workforce management solution as a strategic component of its major business transformation project
When Cable ONE decided to transform its field operations and customer experience, it evaluated its core IT and operational systems – billing, CRM and mobile workforce management. The cable operator, with 650,000 customers across 19 states in the U.S., quickly identified that replacing its current mobile workforce management software with a solution that provided a focus on Cable ONE’s customers was imperative to the success of this major initiative. Deployed in the cloud and proven to successfully enable the transformation of field operations and enhance the customer experience, TOA Technologies and its ETAdirect solution were selected by Cable ONE to meet its long-term field service management goals.