TOA to Help VOO Deliver Improved Customer Service
VOO, a prominent Belgian cable operator, has chosen to partner with TOA Technologies, the leading provider of field service management andcustomer experience management software solutions, to significantly improve VOO’s already impressive customer satisfaction ratings.
“VOO is focusing heavily on delivering the best customer experience, especially when in direct contact with the customer, the so called ‘moment of truth,'” said Nico Weymaere, CTO of VOO. “The workforce management solution from TOA will allow us to define and respect very challenging customer promises during the installation and repair processes.
“After an in-depth multiple vendor selection process, we chose TOA Technologies and their cloud-based workforce management solution as it offers rapid time to market, a very fast scheduling optimization engine, proactive customer communication capabilities and flexible integration with any type of mobile and handheld device used by our technicians. TOA was the easy choice for us as they have the best technical solution with the most efficient total cost of ownership.”
VOO will begin integrating TOA Technologies’ ETAdirect solution with its SAP customer relationship management (CRM) software in April 2012. The deployment of the technology will be completed by the end of this year. Click here to learn more about TOA and its ETAdirect soluiton.