OnShift Announces Vice President of Customer Success
Executive Position to Focus on Leading World-Class Services Organization to Support Company’s Explosive Growth
CLEVELAND, June 21, 2012 — OnShift, the leader in web-based staff scheduling and shift management softwarefor the healthcare industry, today announcedPaul Chilensky as the company’s Vice President of Customer Success. OnShift added the position in response to the significant growth the company is experiencing in long-term care and senior living, as hundreds of providers are turning to OnShift to better manage their labor budgets and drive efficiencies. Chilensky will lead OnShift’s customer implementation, services and support organization, ensuring that clients maximize their financial, operational and clinical outcomes with the use of OnShift.
Developing a world-class services organization in high-growth companies is a big part of Chilensky’s career. He has over 25 years of experience building and managing global service and support organizations for software companies, and has successfully grown service revenue and customer satisfaction to record levels with each organization. His healthcare background includes the long-term care industry, having led and implemented services strategies for sustainable customer satisfaction in a leading pharmaceutical systems company.
“Adding someone ofPaul’s caliber to the OnShift management team is a big win,” stated Mark Woodka, CEO of OnShift. “We are experiencing tremendous growth and we remain laser focused on the success of our customers.Paulwill grow our customer services organization to the next level, ensuring that we not only scale in size and services, but also scale the benefits and bottom line impact within our customer base. I’m very pleased to havePauljoin the team and look forward to his contributions to both OnShift and our customers.”
OnShift provides a range of implementation and optimization services to ensure that customers get up and running quickly, stay on track with their organizational objectives, and maximize their labor management goals. With significant cost pressures, regulatory requirements, and the need to deliver proper resident care, labor management has become increasingly important in long-term care and senior living. OnShift staff scheduling software helps providers tackle these challenges by providing visibility into staffing across properties, preventing overtime, managing open shifts, and automating key scheduling processes.
About OnShift, Inc.
Long-term care and senior living providers rely on OnShift staff scheduling and shift management software to control labor costs and increase efficiencies so nurses have more time for care. OnShift predicts and prevents overtime and understaffing while dramatically reducing time spent on scheduling and managing open shifts. Fully integrated with time-keeping, HR, clinical and payroll systems, OnShift provides a unified view into staffing levels and labor costs across buildings. Customers choose OnShift because it’s the easiest-to-use scheduling solution with a tightly integrated communications platform, delivering fast ROI. For more information visit www.onshift.com.