Companies that provide corrective and preventative maintenance services for industrial and office equipment have unique challenges with their field work: they must optimize the time and available assets for their technicians doing complex, multi-step jobs, while at the same time meeting their customers’ stringent service level agreements (SLAs). So as the competition for after-market services continues to increase, putting pressure on these service providers to maintain margin, they need to overcome this complexity in the field workforce. A multinational Fortune 500 company that manufactures and services high-tech imaging equipment has selected TOA Technologies and its leading field service management solution, ETAdirect, to transform its field service operations to stay ahead.

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