Cablemás chooses TOA Technologies’ ETAdirect to enhance the customer experience and improve on-time performance
Second largest cable operator in Mexico to rely on TOA Technologies’ cloud-based field service management solution to optimize its 1,000 field employees, improving operational efficiencies and customer service
When Cablemás set out to find a proven technology solution to intelligently schedule, route and manage its customer-facing field service employees, operational cost savings were of course critical. But Cablemás had a bigger vision – to transform its customer service experience. So when one of Mexico’s leading cable and broadband operators discovered the only solution provider to also offer innovative customer experience and field service management tools in one application suite, their decision was easy.