Algar Telecom, a quad-play telecommunications provider in Uberlandia, Brazil, saw an opportunity: if it could centrally manage its mobile workforce, the company could more holistically view and improve its field operations. And, just as importantly, this centralization could also help the company improve the quality of service it provides to customers. As the core technology solution driving the success of this strategic initiative, Algar Telecom chose TOA Technologies and its ETAdirect field service management solution.

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